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Terms of service

Last updated on 20 February 2024

This document contains the general terms and conditions of the services that I, Raluca-Cristina Neagu, advertise on this website. My business is registered in Italy, and you can check the validity of my business number (IT04535070264) on the European Commission website.

Documentation

I will send you all project communications—including the edited or proofread manuscript, invoices, reports, and updates—electronically.

Confidentiality

I will not intentionally share any part of your documents with any person or entity unless you give me written approval or I am legally required to share them. I do not use artificial intelligence (AI) in my editing or proofreading projects, and I will not paste your text into an AI tool such as ChatGPT.

Quality of services

I am a skilled and experienced professional who provides high-quality editing and proofreading services. However, I take no responsibility for the content of your document or for its usability for any purpose. I do not guarantee that I will make your document perfect or free of errors. What I guarantee is that your document will be edited or proofread at a professional level so that you can be proud to publish it or submit it for review by any organization or individual.

Ending a contract

You may end the contract at any time and for any reason, but you will be billed for the deliverables I completed up to the day you end our contract unless you end the contract because of an exceptional event beyond your control. I may end the contract at any time and for any reason; if I end our contract before it is completed, I will give you a full refund or will not bill you for my services, whichever is applicable.

Deadlines

I am a sole trader and never subcontract my work. We will decide together the delivery time for my work. I will do my best to send you my work on time, but please understand that in case of an exceptional event beyond my control, I may not be able to meet deadlines. If I fail to meet your deadline for any other reason except an exceptional event beyond my control, you will not be billed for my services.

Payments

In general, if you are a new client, I will ask you to pay up front for my services. But if you are a new client and you email me from your institutional address rather than your personal address (Gmail, Outlook, Yahoo, etc.), we can negotiate a more flexible payment schedule for you. If you are a repeat client or have been recommended by one of my clients, you will pay for my services (see Pricing) within 15 days of the completion of the contract unless we agree otherwise. All my invoices will be in euros (EUR).

I accept the payment types listed on my Pricing page. If none of the listed payment methods works for you, we can discuss other options, but you will be responsible for paying the fee or commission associated with your chosen payment method.

Invoices

You will give me your contact details before I start working on your project. Your contact details include your name and billing address if you are a private individual, or the name and address of your company if you are a business owner. If your company is registered in the EU, you will also provide your company’s VAT number. If you are a private individual with tax residence in Italy, you will provide your name, billing address, and tax identification number (“codice fiscale”).

Copyright

When you pay me for my editing or proofreading services, you automatically become the owner of my work (that is, the edited or proofread text). If you fail to pay me, I will hold the copyright to my work.

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